The Key

Eligibility for Returns

You can return unused items and incorrect product was delivered within 3 days of purchase, in their original packaging.

Non-Eligible Items

Some items cannot be returned, such as custom art works, and used items

Return Process

1. Contact us at christina@christinachangart.com to request a return.
2. Pack the item securely.
3. Include the receipt or proof of purchase.
4. Ship it to 57 Powder House Road, Medford, MA 02155, United States

Shipping Costs

Return shipping costs are not refunded.

Exchanges

For size or color exchanges, contact us. You'll cover any additional shipping costs.

Damaged or Defective Items

Contact us immediately with details and photos.

Processing Time

Orders are usually shipped within 3 business days. Custom or special orders may take longer and must be placed 1 month before hand.

Shipping Methods

• Standard Shipping: 2-5 business days.
• Expedited Shipping: 3 business days or less.
• International Shipping: 6-10 business day depending which part of the world you are from.

Shipping Rates

Costs depend on order weight, dimensions, and chosen shipping method. View the cost at checkout.

Tracking Information

After shipping, you'll receive a confirmation email with a tracking number.

International Shipping

Customs duties, taxes, and fees for international orders are the recipient's responsibility.

Delays or Issues

While we aim for timely deliveries, occasional delays may occur. Contact us for assistance.